Mac Centre

My iPad died. I'm a teacher and I use my iPad for everything. I rang the Mac Centre and the man who answered the phone was so helpful. It was wonderful not having to be passed from phone person to phone person.
They helped identify the problem and gave me some things I could do at home soI would not have to drive into Surry Hills unnecessarily. In the end I had to ring Apple, although the Mac Centre told me what I needed to say. (Basically, he told me the technical things so I didn't have to say 'iPad broke' and then cry hysterically.)
After the call, and Apple's permission to fix the issue, they took my iPad, and replaced it.
Cost me nothing but time.